Refunds are rare, but most cruise lines will work with
passengers if there is any problem. If you are dissatisfied with any portion of
your cruise, you need to go the front desk and document your problem.
Yes, cruise lines have individual loyalty programs that offer special discounts and other incentives to those who have been on previous cruises. Some even allow you to earn loyalty credits that can later be redeemed for future vacations. Most of these loyalty clubs publish magazines to update past guests on the cruise line's new programs and will often include discounts and other special offers.